ServIm is the internal satellite division of the company Cittadini dell’Ordine S.p.A., and is specialized in GPS localization and integrated logistics services in the fields of transportation, agriculture, distribution, heavy machines, car rental agencies and any other business requiring a constant, safe and secure monitoring of drivers and vehicles.
ServIm has been founded in 1983 in Cesena, from a pilot project carried out by the University of Bologna and funded by the bank Cassa di Risparmio di Cesena: the aim was to optimize the interaction between the parties active in the supply chain, from the manufacturer to the final consumer.
The satellite division represents the technological excellence of the Group CDO, having its own operation centre where armed security guards work and manage more than 600 clients and 15.000 connections.
The Operation Centre
Our operation centre is the strategic core of all satellite tracking and tracing services. Moreover it is the technological hearth, element of excellence and quality mark for the entire group CDO.
The control room is constantly manned (24 hours a day and 365 days a year), therefore we are able to guarantee the highest security and reliability in real time.
The operators are armed security guards, authorized by the Italian competent institutions: thanks to their constant training and their high preparation level, they can handle every kind of situation, from the remote assistance to the rescue and the coordination with the police forces.
The structure of the operation centre is multi-line and multi-operator, the client-server services are managed on virtualized servers protected by the “shell” of the control room. The network ensures the highest informatics security and the confidentiality of the data collected.
The “shell” of the operation centre is shatterproof and its access is constantly monitored by CCTV systems. Moreover it is protected by active and passive anti-intrusion systems, and by a double filter access control. Only authorized personnel is allowed to enter.
The telephone conversations are recorded in compliance with the Italian legislation.
According to the Scala Vanini evaluation, ServIm has obtained the highest certification possible, Level 6, in relation to the activities of satellite localization in the entire European Union. ServIm (with CDO) is TAPA EMEA member, and it is has obtained a Level 4C evaluation according to the Scale of ANSSAT, the Italian association of the principal GPS tracking companies.
The constant efforts to implement quality and internal procedures has led the company to be certified by renowned certification entities:
UNI EN ISO 9001: 2015
Quality management systems
UNI EN ISO 14001: 2015
Occupational Health and Safety Management Systems
BS OHSAS 18001: 2007
Environmental Management System
UNI 10891: 2000
Security Operations Centers
UNI CEI EN 50518: 2014
Private Security Companies
The company provides services in compliance with the Italian Ministerial Decree 115/2014 and is registered in the Whit List of the Italian Government (suppliers not connected with mafia).
The management is certified according to the UNI 10459:2017 – Security Managers.
In the Legality Rating of the AGCM (Italian Authority for the Fair Competition) the company has obtained ★★ +.
Since 2018, the company has adopted the Organization Model in compliance with the Italian Legislative Decree 231/2001.
The company has also developed an integrated management system policy.